18+ · PLAYER PROTECTION
Responsible Gaming
At Royale Casino we treat gambling as entertainment — not an investment, a second income, or a way out of money trouble. This page sets out the tools that help you keep play within healthy limits, the early signs that it may be slipping, and where to find free, confidential support. It is guidance written to care, not to sell.
Curaçao licence No. ___.Our approach: keep play in balance
Healthy play starts with one habit: decide how much time and money you are willing to spend before you open a game, not during it. Outcomes are random, and over the long run the house edge always favours the operator — so the soundest way to view a stake is as the price of entertainment you have already paid for, never as a deposit toward a future win. The tools below simply let you draw that line in advance.
Tools that keep you in control
All of these controls live in your account settings and can be adjusted whenever you like. Tightening a limit — lowering an amount — takes effect at once, while loosening it carries a short waiting period so no decision is made in the heat of the moment. We encourage every player to set at least a deposit limit.
Deposit limit
Cap the maximum you can add to your balance per day, week or month. Once the cap is reached, no further deposit goes through until the period resets.
Loss limit
Set a ceiling on what you are willing to lose over a chosen window. When you reach it, play pauses so one poor session cannot turn into a large loss.
Session limit
Choose how long one sitting can run. When your time is up you are logged out, which makes it far harder to lose track of the clock.
Reality check
At intervals you set — say every 30 minutes — a reminder shows how long you have played and your net result, giving you a natural moment to pause.
Time-out
Step away briefly — from 24 hours up to several weeks. Your account is locked for play during the cool-off and then reopens on its own.
Self-exclusion
Close access for a longer fixed term or permanently. Throughout self-exclusion you cannot deposit or play, and all promotional messages stop.
Setting a limit takes a minute
Each step below saves instantly. Follow them to put a safeguard in place before you play:
- Log in and open Account → Responsible gaming.
- Pick the tool you want — deposit limit, loss limit, session limit, reality check, time-out or self-exclusion.
- Enter a realistic amount or duration and confirm. The setting applies across both web and mobile.
- If you have trouble adjusting a limit, contact support for help.
Signs that play may be a problem
Spotting the shift early makes stepping back much easier. If any of these feel familiar, it is worth taking a break and thinking about support:
- Spending more time or money than you meant to.
- Chasing losses by increasing your bets to win them back.
- Borrowing money or delaying important payments in order to play.
- Gambling to escape stress, boredom or a low mood.
- Hiding how much you play from family or friends.
- Feeling anxious, guilty or irritable when you try to cut down or stop.
Where to get help
Reaching out is a sign of strength, not weakness. The organisations below provide free, confidential information, self-assessment tools and someone to talk to. They are independent of Royale Casino and offer impartial support:
- BeGambleAware — free information, self-help tools and live chat via begambleaware.org.
- GamCare — confidential advice, counselling and a peer forum via gamcare.org.uk.
- Gamblers Anonymous — peer-support meetings and resources via gamblersanonymous.org.
In Azerbaijan, if you are in immediate distress, contact your family doctor or local health and emergency services. For a local helpline: Support: ___ (please verify the number from an official source). For anything to do with your Royale account, our support team can walk you through the practical steps.
Note: the organisations above are independent services listed here as examples. Always confirm current contact details and hours on each organisation’s own website, as they can change.
Responsible gaming FAQ
Can I take a short break without closing my account for good?
Yes. A time-out locks play for a short, fixed period — from 24 hours to several weeks — and then reopens automatically. No permanent decision is required.
What happens once I self-exclude?
While self-exclusion is active you cannot deposit or play, and marketing messages stop. Access does not reopen until the term you chose has fully ended, and reinstatement may require an extra confirmation step.
Can I lower a deposit limit whenever I want?
Yes. Lowering a limit generally applies straight away. Raising one includes a short cooling-off delay so the change is never made impulsively.
I am worried about someone close to me. What can I do?
The organisations listed above also support the friends and family of someone who gambles. Talk openly without pressure, offer help, and point them toward professional resources. Their account can also be locked through self-exclusion.
Is my information kept private if I ask for help?
The support organisations above offer confidential help. Within your account, our support team handles limit and self-exclusion requests discreetly.
If you need support, don’t wait
If you feel play is affecting you or someone close to you, set your limits first and then reach out. Our team is here for any questions, and you can always read more about who we are.